Privacy Policy

Privacy Policy – Pool Safety Solutions

Pool Safety Solutions Pty Ltd (ABN 81 639 948 459) (“PoolSS”, “we”, “our”, or “us”) respects your privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). This Privacy Policy outlines how we collect, use, disclose, and store your information, and how we comply with SMS communication laws and carrier standards.

1. Collection of Personal Information
We collect personal information that you provide directly, including:

• Name, email address, and phone number
• Booking and inspection details
• Preferences related to communication and services

We may also collect information via cookies, analytics, and third-party tools to improve your experience on our website.

2. Use of Personal Information
We use your personal information for the following purposes:

• To confirm and manage bookings and inspections
• To communicate service updates and reminders
• To send promotional messages and safety tips (if consented)
• To respond to enquiries and provide customer support
• To comply with legal and regulatory obligations

We may disclose personal information to trusted service providers, contractors or partners where required to deliver inspection, compliance or rectification services.

3. SMS, MMS & Text Communications

Types of SMS Messages We Send

We may send you two types of SMS messages:

Operational Messages (Service-Based)

These are transactional or service-related and include:

• Pre booking messaging
• Appointment confirmations
• Reminders and schedule updates
• Report availability and follow-ups

Note: These messages are sent as part of delivering our services and do not require marketing consent.

Promotional Messages (Marketing)

These include:

• Special offers or discounts
• Seasonal safety tips
• Referral program promotions

Note: These are only sent if you provide express consent.

Message Frequency & Charges

• You may receive up to 4 promotional messages per month (if consented).
• Operational messages are sent as needed and may vary.
• Message and data rates may apply.

Opt-Out & Help Instructions

• Reply STOP to unsubscribe from SMS at any time.
• Reply HELP for assistance or contact information.

We maintain records of your consent, including the method and time of opt-in, to comply with legal and carrier requirements.

4. Consent on Forms & Websites
When providing your phone number on any form (EG, booking or enquiry), you may see:

• “I agree to receive promotional SMS updates from Pool Safety Solutions. You may receive up to 4 msgs/month. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help ” This checkbox is optional and not required to submit the form.
• Links to this Privacy Policy and our Terms & Conditions are displayed next to the checkbox.

5. Disclosure of Personal Information

We do not sell, rent, or disclose your SMS or personal information to third parties for marketing or promotional purposes.

Your information may only be disclosed to trusted service providers (such as SMS gateways or CRM platforms) strictly as necessary to facilitate service delivery, under contractual obligations that ensure compliance with applicable data protection laws.

6. Storage & Security

We take all reasonable steps to protect your personal data, including:

• SSL encryption on data transmission
• VPN access for internal systems
• Encrypted storage of sensitive data
• Staff bound by confidentiality obligations

7. Accessing & Updating Your Information

You may request access to, or correction of, your personal information at any time by contacting us at: hello@poolsafetysolutions.com.au

We will respond within 7 business days.

8. Cookies & Analytics

Our website uses cookies and Google Analytics to collect anonymous usage data. This helps us improve website performance and user experience.

You can manage or opt out of cookies using your browser settings.

Learn more:

• How Google uses cookies
• Network Advertising Initiative Opt-Out

9. Third-Party Advertising

We may use third-party tools (e.g., Google Ads) for remarketing purposes. These tools may use cookies to serve ads based on your past interactions with our site.

You can opt out via: www.aboutads.info/choices

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Please review this page regularly to stay informed of any updates.

11. Contact Information

Pool Safety Solutions Pty Ltd
Phone: 1300 454 731
Email: hello@poolsafetysolutions.com.au
Address: 103 South Wharf Drive, Docklands VIC 3008

Legal Notice
© 2016–2026 Pool Safety Solutions. All rights reserved.